July 2017

Master-Bilt® Refrigeration News & Product Information

Express Delivery For Express Mart

Samco Express Mart
Anniston, AL

When the Samco Express Mart in Anniston, AL needed a new walk-in cooler fast, Master-Bilt® was able to expedite the installation. Anniston-based McCormick Refrigeration, a Master-Bilt equipment dealer, took the job of finding a new walk-in for their customer, Samco Express Mart.

In November 2016, a fire damaged the Samco Express Mart, leaving them needing a new walk-in cooler and beer cave display. Larry McCormick, president of McCormick Refrigeration, says Master-Bilt’s customer service and product quality is what makes them so special, “Master-Bilt has excellent customer service. They could have passed, but they got my customer taken care of and back in business in four weeks instead of three months.”

For this particular job, the install included removing the damaged equipment and installing the custom-built Master-Bilt 10 ft. x 40 ft. walk-in cooler and 16 ft. x 24 ft. beer cave. The install process went smoothly, even with the smoke damage to the existing equipment. “Not only do they have great customer service, but their equipment is reliable and sells itself. We hardly ever get callbacks on the Master-Bilt equipment installs. But when we do, they take care of it,” says McCormick.

McCormick’s main priority was to get their customer back in business as quickly as possible. Master-Bilt pitched in by providing the replacement cooler and beer cave in three weeks with the install completed soon after.

McCormick Refrigeration and Master-Bilt have been working together for 20 years. Throughout the partnership, Master-Bilt’s outstanding customer service and quality equipment have made them a go-to manufacturer for McCormick Refrigeration. This long history of trust and reliability is evident with this Samco Express Mart job. Not only was the job done quickly, it was done right. “They stepped up and helped my customer get back in business,” says McCormick.