Contact Master-Bilt

Master-Bilt

908 Highway 15 North
New Albany, MS 38652
800-647-1284

Parts Information

Get parts here

Warranty

Warranty work must be performed by Refrigerated Solutions Group Authorized Service Providers.

The Refrigeration Solutions Group (RSG) parts & service teams are dedicated to providing the support you need.

Warranty Registration & Information

Service & Installation

To request a warranty service call or get information from the RSG Technical Services team, please submit a service request or find an authorized service agent in your area.

The RSG Technical Service team handles both Master-Bilt and Norlake branded equipment and is available Monday through Friday from 7:30 AM – 10:00 PM CST and on Saturday from 9:00AM to 6:00PM CST.

You may also use our toll free parts and service phone number or email:

1-800-388-5253 | rsgservice@refsg.com

After Market Support Find a Service Agent Service Request

Repair and Restoration

ReQuest Repair Quote

Manufacturer Representatives

Find Your Rep

Credit Department

A completed customer profile must accompany your initial purchase order. Please review the document below and return the requested information to your Master-Bilt contact.

Customer Profile Packet

Frequently Asked Questions

Master-Bilt cabinet and merchandiser warranties include:

1. Two year limited parts and labor warranty with additional limited three year compressor part warranty on the following models: DC, DD and FLR.

2. One year limited parts and labor warranty with additional limited four year compressor part warranty on the following models: MSC-AA and MSF-AN.

3. Two year parts and labor on cabinet with 18 months parts and labor on condensing unit with an optional compressor warranty extending to five years on Endless BEM/BEL models with remote refrigeration systems.

4. Two year parts and labor, five year compressor on Endless BEM/BEL-SC semi-self-contained models

Remote and self-contained refrigeration systems feature an 18 months parts and labor warranty with an optional compressor warranty extending to five years

Multi-compressor refrigeration systems feature a one year parts and labor, five year compressor warranty.

Additionally, Master-Bilt foamed-in-place panels are guaranteed to be free from insulation failure for 15 years from original installation by an authorized representative, under conditions of normal use and recommended maintenance.

Email a request to become an authorized service to rsgservice@refsg.com, and include your company’s information.