Customer Support
The Refrigeration Solutions Group (RSG) parts & service teams are dedicated to providing the support you need. To request service or get information from the RSG Technical Services team, please submit a service request.
You may also use our toll free parts and service phone number or email:
1-800-388-5253 | rsgservice@refsg.com
The RSG Technical Service team handles both Master-Bilt and Norlake branded equipment and is available from 7:30 AM - 4:30 PM CST. Level 1 technical service (part identification, warranty verification & access to wiring diagrams and manuals) is available from 7:00 AM - 7:00 PM. See the links below for further information.
Authorized Service Provider Locator
Warranty Information
Warranty Registration & Customer Input Survey
Parts
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FAQs
Energy Savers
Master-Bilt & LEED
Federal Walk-In Requirements