Customer Support
The Refrigeration Solutions Group (RSG) parts & service teams are dedicated to providing the support you need. The best path for getting parts and tech support is to use our toll free parts and service phone number or email:
1-800-388-5253 | rsgservice@refsg.com
The RSG Technical Service team handles both Master-Bilt and Norlake branded equipment and is available from 7:30 AM - 4:30 PM CST. Level 1 technical service (part identification, warranty verification & access to wiring diagrams and manuals) is available from 7:00 AM - 7:00 PM. See the links below for further information.
Authorized Service Provider Locator
Warranty Information
Warranty Registration & Customer Input Survey
Parts
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FAQs
Energy Savers
Master-Bilt & LEED
Federal Walk-In Requirements