Customer Support

The Refrigeration Solutions Group (RSG) parts & service teams are dedicated to providing the support you need. To request service or get information from the RSG Technical Services team, please submit a service request.

Request Service

You may also use our toll free parts and service phone number or email:

1-800-388-5253 | rsgservice@refsg.com

 

The RSG Technical Service team handles both Master-Bilt and Norlake branded equipment and is available from 7:30 AM - 4:30 PM CST. Level 1 technical service (part identification, warranty verification & access to wiring diagrams and manuals) is available from 7:00 AM - 7:00 PM. See the links below for further information.

 

Authorized Service Provider Locator

Warranty Information

Warranty Registration & Customer Input Survey

Parts

Contact Us


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FAQs

Energy Savers

Master-Bilt & LEED

Federal Walk-In Requirements